Feishu User 5626NF Support Desk 1 1 External AI Assisted
AI organizes the issue first, then hands it to the right support staff.

09:44 New message

AI support avatar
I can first help determine whether human support is needed.

If the issue involves account permissions, enterprise configuration, abnormal troubleshooting, or team impact, I will organize the issue and hand it to the right support staff.

The review material generated by Aily is missing risk items, and the exported PPT did not include deadlines. We need to share it with management this afternoon.
AI support avatar
Let me give you a troubleshooting checklist first.

This issue seems related to Aily document generation, field recognition, and the PPT export template. You can first check the items below; many similar issues can be solved on the current page.

Help doc: how to troubleshoot missing fields in review materials
  1. Check whether "risk items, owners, and deadlines" appear as explicit fields or lists in the source document.
  2. When regenerating, add: keep risk items, owners, tasks, and deadlines, and sync them to the PPT.
  3. Before exporting the PPT, confirm whether the template includes a "risks and to-dos" section.
  4. If the regenerated result is still missing fields, record the missing content so support can diagnose it.
I have regenerated it following the suggestions above, but the issue still exists. I still need human support.
AI support avatar
I have organized an issue-confirmation form based on the conversation.

Please confirm or add key information on the right. Once confirmed, this information will be provided to support staff for handling.

Handoff notes
  1. Please confirm and supplement the current issue information first.
  2. After the information is submitted, support staff will be assigned to you.
  3. Support staff will contact you within 5 minutes after the information is complete.
  4. Support hours: workdays 9:00-19:00.

AI-generated content may be inaccurate. Please verify important information.